What is AppleCare+ for Mac and is it available in Australia and New Zealand?
Recently in January 2018 AppleCare+ for Mac which was previously limited to the United States and Japan, was made available to purchase in Australia and New Zealand as well. AppleCare+ extends a Mac’s in-warranty hardware coverage to up to three years from its original purchase date, and adds up to two incidents of accidental damage coverage, each subject to a service fee of AU$149 or NZ$169 for screen or external enclosure damage, or AU$429 or NZ$499 for any other damage.
AppleCare+ for Mac also includes 24/7 priority access to software support by chat or phone. It replaces the AppleCare Protection Plan for Mac, which was essentially the same as AppleCare+, but didn’t include accidental damage coverage like Apple has long offered for devices such as the iPhone and iPad.
Full details about Apple Care+ for Mac in Australia
As stated above AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage.
- In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through apple.com.
- Coverage begins on the original purchase date of your Mac.
When you purchase Apple hardware products, you will also receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.
Should your product be defective, you can choose to make a claim under Australian consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under Australian consumer Law, but are not covered by the Apple Limited Warranty or the AppleCare Protection Plan.
- You can contact Apple telephone technical support at 133-622.
- Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
- Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product. Apple Pty Ltd. PO Box A2629, South Sydney NSW 1235, Australia.
- For information on Australian consumer laws, please visit Australian consumer law website at http://www.consumerlaw.gov.au.
The plan itself also has an upfront cost, which varies based on the type of Mac:
- Mac mini: $119
- iMac and iMac Pro: $199
- 12-inch MacBook: $299
- MacBook Air: $299
- Mac Pro: $299
- 13-inch MacBook Pro: $329
- 15-inch MacBook Pro: $449
AppleCare+ provides up to three years of additional hardware service options, including parts and labour, from Apple‑authorised technicians around the world. Coverage includes:
- Your Mac computer
- Battery
- Included accessories such as the power adapter
- Apple memory (RAM)
- AirPort device
- Apple USB SuperDrive
Up to two incidents of accidental damage, each subject to a service fee of A$149 for screen damage or external enclosure damage, or A$429 for other damage.
Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
- Connecting to printers and AirPort networks
You can purchase AppleCare+ with your new Mac. Or buy it within 60 days of your Mac purchase:
- Online(requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (requires inspection of your Mac and proof of purchase)
- By calling 1300-321-456 (requires you to run a remote diagnostic and provide proof of purchase)
- For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operations and integration issues, purchase AppleCare OS Support.
Full details about Apple Care+ for Mac in New Zealand
AppleCare+ for Mac provides up to three years of expert technical support and additional hardware coverage from Apple, including up to two incidents of accidental damage, each subject to a service fee of NZ$169 for screen damage or external enclosure damage, or NZ$499 for other damage.
- In addition, you’ll get 24/7 priority access to Apple experts via chat or phone through apple.com.
- Coverage begins on the original purchase date of your Mac.
When you purchase Apple hardware products, you will receive coverage from the Apple Limited Warranty. You can also obtain additional benefits by purchasing the optional AppleCare Protection Plan or AppleCare+.
Should your product be defective, you can choose to make a claim under New Zealand consumer law, the Apple Limited Warranty or the optional AppleCare Protection Plan or AppleCare+ (whichever is applicable).
Non–Apple branded products purchased from Apple are also eligible for coverage under New Zealand consumer law, but are not covered by the Apple Limited Warranty or the AppleCare Protection Plan.
- You can contact Apple telephone technical support at 0800-127-753.
- Availability of each option depends on the country in which service is requested and the location of an Apple Authorised Service Provider. Apple may also request that the customer replace components with readily installable parts.
- Apple may restrict service to the country where Apple or its authorised distributors originally sold the Apple product. Apple Sales New Zealand PO Box 912015, Auckland Mail Centre, Auckland 1142.
The plan itself also has an upfront cost, which varies based on the type of Mac:
- Mac mini: $149
- iMac and iMac Pro: $249
- 12-inch MacBook: $349
- MacBook Air: $349
- Mac Pro: $349
- 13-inch MacBook Pro: $379
- 15-inch MacBook Pro: $539
AppleCare+ provides up to three years of additional hardware service options, including parts and labour, from Apple‑authorised technicians around the world. Coverage includes:
- Your Mac computer
- Battery
- Included accessories such as the power adapter
- Apple memory (RAM)
- AirPort device4
- Apple USB SuperDrive
- Up to two incidents of accidental damage, each subject to a service fee of NZ$169 for screen damage or external enclosure damage, or NZ$499 for other damages
Whether you’re sitting in the comfort of your home or office, or you’re on the go, you can get direct access to Apple experts to answer your questions on a wide range of topics, including:
- Using macOS and iCloud
- Quick how-to questions about Apple-branded apps, such as Photos, iMovie, GarageBand, Pages, Numbers, Keynote and more
- Connecting to printers and AirPort networks
You can purchase AppleCare+ with your new Mac. Or buy it within 60 days of your Mac purchase:
- Online(requires you to verify your serial number and run a remote diagnostic)
- At an Apple Store (requires inspection of your Mac and proof of purchase)
- By calling 0800-127-753 (requires you to run a remote diagnostic and provide proof of purchase)
- For Mac computers running macOS Server, the plan covers server administration and network management issues using the graphical user interface of macOS Server. For advanced server operations and integration issues, purchase AppleCare OS Support.
Note that AppleCare+ for Mac benefits are in addition to any legal rights provided by consumer law in Australia and New Zealand. Apple offers warranty coverage on most Mac parts for up to 24 months after its limited one-year warranty period, under consumer law in each country, according to an internal document distributed to Apple Stores and Apple Authorized Service Providers. Also again to note that AppleCare+ can be purchased alongside a new Mac on Apple’s website in Australia and New Zealand, at Apple retail stores in Australia, and at select Apple Authorized Resellers or Service Providers. It can also be added within 60 days of a Mac’s purchase date, pending an inspection or diagnostic test.
Customers with a Mac purchased between December 1, 2017 and January 30, 2018 must contact Apple Support to purchase AppleCare+ for Mac, according to an internal memo distributed by Apple.